Your privacy is important to Papa Lena’s Healthy Foods. We want to make you feel comfortable and secure shopping in our store. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping at www.papalena.com, you are accepting the practices described in this Privacy Policy.

What Personal Information is collected and how?

When you register with Papa Lena’s Healthy Foods, you provide us with your name, billing and delivery addresses, e-mail address, telephone number, credit card account number and expiration date ("Customer Registration Data"). You select a username and password allowing you access to the Papa Lena’s Healthy Foods shopping cart. Your password should be kept strictly confidential to prevent unauthorized use. While using the Papa Lena’s Healthy Foods web site, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications.

Papa Lena’s Healthy Foods also receives and stores certain types of information whenever you interact with us through the use of "cookies." Cookies are identifiers transferred to your computer's hard drive through your Web browser which enable our systems to recognize your browser and to provide you with certain shopping features. These "cookies" allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience.  The "help" portion of the toolbar on most browsers will tell you how to reject or disable cookies or receive notice when a new cookie appears. If you choose to reject or disable cookies, you will be unable to use those Papa Lena’s Healthy Foods Services that require the use of such cookies.

How does Papa Lena’s Healthy Foods use your information?

Papa Lena’s Healthy Foods uses your information to provide the Papa Lena’s Healthy Foods Service and to enhance and personalize your shopping experience. Papa Lena’s Healthy Foods does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide the Papa Lena’s Healthy Foods Service or as described below.

(a) Aggregated Information. Papa Lena’s Healthy Foods may use aggregated information regarding its customers and usage of the Papa Lena’s Healthy Foods Service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.

(b) Third Party Service Providers. Papa Lena’s Healthy Foods may employ other companies and individuals to perform certain functions such as delivering packages, processing credit card payments and analyzing data. They may have access to personal information to perform their functions.

(c) Sale of Business. Papa Lena’s Healthy Foods may transfer Customer Registration Data and other personal information in connection with the sale of Papa Lena’s Healthy Foods or the sale or transfer of its business operations in your geographic area to a third party provider who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.

(d) Enforcement of Agreement or Compliance with Law. Papa Lena’s Healthy Foods may use or disclose personal information when Papa Lena’s Healthy Foods believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of Papa Lena’s Healthy Foods or its users or to comply with the law.

How may you change or remove your personal information?

You may at any time review and change your personal information stored by Papa Lena’s Healthy Foods.com by accessing the My Account page at www.papalena.com or by contacting Papa Lena’s Healthy Foods Customer Care at (312) 421-7788. You may also request that Papa Lena’s Healthy Foods permanently remove all personal information stored by Papa Lena’s Healthy Foods at any time. Upon such request, Papa Lena’s Healthy Foods will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your Papa Lena’s Healthy Foods Service.

Site Security

At Papa Lena’s Healthy Foods, we want you to feel safe while shopping with us. That's why we use VeriSignTM, the only company focused entirely on digital authentication. VeriSignTM encrypts all of your personal information, including name, address and credit card number, as it travels over the Internet. Once received, your personal information is stored in our secure data center. Privacy And Security Policy Changes Papa Lena’s Healthy Foods reserves the right to change this policy at any time. If Papa Lena’s Healthy Foods makes a substantial change in the use of your personally identifiable information Papa Lena’s Healthy Foods will notify you in the manner provided in the Papa Lena’s Healthy Foods Customer Agreement. For other policy changes, please check this page periodically.

Your use of www.papalenacom means that you accept the practices described in this Privacy and Security Policy as changed from time to time.